Frequently Asked Questions

Post your vehicle shipment, receive carrier offers, and choose the option that fits your route, schedule, and budget. Once the carrier confirms your booking, coordinate pickup directly and follow shipment status updates in your Haulix account.

Yes. Creating your shipment and receiving carrier offers is free—no card is required to post. If you decide to accept an offer, you’ll review the payment details before authorizing the reservation fee.

No. It is a guide for posting your shipment, not a confirmed carrier offer. Before choosing an offer, review the proposed total price and terms.

Yes. You choose the option that works for you. Keep in mind that a carrier may change or withdraw an available offer before the booking is confirmed.

Enter the first day your vehicle will be ready for pickup. This is not a guaranteed arrival time: agree on a specific pickup window with your confirmed carrier.

Provide the actual pickup and delivery addresses, along with the people who can release and receive the vehicle. Check the ZIP codes, phone numbers, and email addresses: incorrect details can make coordinating your shipment more difficult.

Describe the vehicle’s actual condition and any access requirements. For an auction, dealership, or port, confirm that the vehicle is ready for release and obtain the necessary details in advance—the carrier needs to know about restrictions before booking.

Check your phone number and country code. Wait until another code request is available, and avoid requesting several codes in a row. If the SMS still does not arrive, contact support.

Carriers look for shipments that fit their routes, schedules, and availability. If pickup is more than a week away, offers may arrive closer to the date—not receiving early offers does not necessarily mean there is a problem.

If pickup is within the next seven days and there are no offers, first check that your shipment details are correct. Then consider a more competitive total price or flexibility with your dates. A price adjustment may help, but it does not guarantee an offer.

Open your order and check its current status. Saving a form does not mean the shipment has been posted. If the status is unclear or an error occurred, contact support with your order number.

No. Check the notifications in your account, along with SMS and email sent to the contact details in your profile. As pickup approaches, it is also helpful to check your order page directly.

Compare the total price, proposed dates, transport type, and company information. An offer may differ from your posted price; review the payment summary before continuing.

It is a verification status provided by Super Dispatch, not a separate certification by Haulix or FMCSA. Use the company name and the provided USDOT / MC numbers to independently check the carrier’s registration through FMCSA.

No. The displayed limit is insurance information, not confirmation of coverage for a specific vehicle or incident. If this is important to your decision, verify the terms, exclusions, and current coverage before booking.

The company name and available information for checking the carrier are shown before booking. Direct contact details become available after the carrier confirms your booking.

You will proceed to the payment step. After the reservation fee is successfully authorized, your request will await the carrier’s final confirmation. Selecting an offer alone does not mean your booking is confirmed.

When you choose an offer, the amount is first authorized—a temporary hold is placed on your card. Under the current process, it is charged after pickup is reported. The authorization amount is shown in your payment summary.

Check your order status. If pickup is approaching and there is still no confirmation, contact support with your order number. Do not consider the carrier fully booked until the booking is confirmed.

No. Withdrawing an individual offer does not itself cancel your shipment. Check the posting status: if your shipment is still posted, other carriers can continue sending offers.

The authorization for an unconfirmed booking is to be canceled; check your order for the result. Once it has been successfully canceled, your bank determines when the funds become available again. This releases a hold rather than refunding a completed charge.

Use the contact details available in your order to agree on an arrival window, meeting point, and access requirements. If someone else will release the vehicle, make sure they know the arrangements in advance.

Remove all personal belongings and valuables, including toll tags and transponders. Remove loose items and removable accessories, and secure anything that could shift or detach during transport.

Leave approximately a quarter tank of fuel and have the keys ready. Tell your carrier in advance about any mechanical issues, changes in the vehicle’s condition, or access restrictions.

Complete these checks together with the driver before your vehicle is loaded:

• Verify the driver and carrier. Confirm the driver’s name with your booked carrier. Check that the company name and USDOT number displayed on the truck match the information provided.
• Check the truck’s VIN against the insurance documents. If a truck VIN is listed, compare it with the arriving truck. If it is missing or does not match, ask the carrier’s insurer or insurance agent to confirm that cargo coverage applies to this transport using that truck before handing over your vehicle.
• Record the truck and trailer. Photograph the truck and the license plates of both the truck and trailer.
• Inspect your vehicle. Check the body, bumpers, roof, glass, mirrors, lights, wheels, rims, and interior. Identify existing scratches, dents, chips, cracks, and other visible damage.
• Take photos and video. Capture your vehicle from all sides, close-ups of existing damage, and the odometer reading. Keep the original files.
• Review the inspection report / Bill of Lading. Make sure the vehicle’s condition and all observations are accurately recorded before signing. Do not sign a blank or inaccurate report, and keep a copy.

If the driver, company, or truck details differ from what you expected, resolve the discrepancy with your booked carrier before releasing your vehicle and keys.

Pause the handover and check the situation with your booked company using a verified contact. If you cannot confirm the details, contact support before releasing your vehicle.

Contact the carrier and ask for an updated arrival time. If you cannot reach them, or the agreed window has passed without an explanation, contact support with your order number and the details of your arrangement.

Your order displays the shipment status updates received. This is not continuous GPS tracking and does not show your vehicle’s exact location at every moment.

Ask your carrier for the current delivery window and share it with the recipient. The date in the offer helps with planning, but it does not replace agreeing on a specific arrival time.

Pay the remaining balance directly to the carrier according to the agreed terms. Confirm the amount and payment method in advance. If a different amount is requested at delivery, ask for an explanation and contact support before making a disputed payment.

Inspect the vehicle before signing the documents, and compare its condition with your pickup photos and inspection report. Record any differences in the delivery documents and keep your copy.

Take clear photos and video immediately, including the entire vehicle, close-ups of the damage, and any missing components. If you discover the issue at delivery, record specific details on the delivery inspection report / Bill of Lading before signing, and keep a copy.

Submit a written claim to the carrier and contact the carrier’s cargo insurer to open an insurance claim. Keep the pickup and delivery reports, before-and-after photos, correspondence, and a repair estimate if available. Ask which supporting documents are required and obtain a claim reference number.

If you discover damage after the driver has left, document it and notify the carrier and its insurer promptly. Coverage and any payment depend on the policy terms and the outcome of the claim review.

Contact the carrier and support immediately, provide your order number, and explain the situation. The status reflects a delivery report received and does not by itself confirm that you personally accepted the vehicle.